Rudnick and Sons LLC · Rudnick Operations Dispatch

Privacy Policy

Effective date: October 15, 2026

This policy describes how Rudnick and Sons LLC handles information for its Rudnick Operations Dispatch employee text-messaging program and linked dispatch sheets. It applies to this dispatch program.

Information we collect

We collect driver names, employee identifiers, mobile phone numbers, SMS consent records, work assignments, truck and trailer assignments, reporting times, job and reporting locations, and dispatch instructions. We also maintain message-submission and delivery status, opt-out records, and dispatch-sheet review confirmations. Technical information needed to operate and protect the service may be processed by our service providers.

How we use information

We use this information to send dispatcher-selected work assignments and updates, display private dispatch sheets, provide directions to reporting and job locations, record review confirmations, manage consent and opt-outs, provide support, and maintain operational and security records. Texts are operational messages, not marketing messages.

SMS privacy and sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not share mobile phone numbers or SMS consent with other businesses for their own marketing or promotional use.

We share information only as needed with service providers that operate the dispatch program, such as our text-messaging, application-hosting and database providers. For example, Twilio processes the destination number and message content to send texts; Vercel and Supabase support our application and database. Service-provider access is for delivering and supporting the program, not for their independent marketing. We may also disclose information when required by law or necessary to protect the service or address misuse.

Consent, frequency and charges

Drivers provide explicit verbal permission to dispatch before enrollment. Dispatch records the mobile number, consent time and staff member recording consent. Message frequency varies with work assignments and changes. Messages are manually sent by dispatch. Message and data rates may apply.

Opting out and getting help

Reply STOP to opt out. Reply HELP for help. You may also contact dispatch or email admin@rudnicksons.com. After opting out, you will not receive further dispatch texts unless renewed consent and re-enrollment are completed. A provider may send an opt-out confirmation.

Private dispatch links

Dispatch links allow access to one driver's published sheet without a staff login. Anyone holding a link may view that sheet until the link expires or is invalidated. Links should be shared only with the assigned driver. Linked directions may open an external mapping service, which has its own privacy practices.

Retention and requests

We retain dispatch, consent, opt-out and delivery records as needed for operations, security, legal obligations and recordkeeping. To request correction of your mobile number or information about your program records, contact dispatch or admin@rudnicksons.com.

Policy updates

We may update this policy as the program changes. The effective date identifies the current version.

See the Terms & Conditions for the dispatch texting program.